Tiz, what led you to become a Sales Consultant and Trainer? Quite simply the fact that a nurtured team produces so much better results. Getting the basic skills of selling and customer service right, for example questioning and listening, provides a solid platform for salespeople to use their skills and personality to be extremely successful. Ongoing training and coaching, where you are working alongside the team as they do their job, keeps them sharp and feeling valued. Once management have fully understood and bought into this it is rewarding to see the income and profits increase. Tell us about some of your career highlights To start with a small sales team of 2-3 people and build a large successful and highly profitable team of 30 plus people who are enthusiastic and motivated and who love their job. I have been lucky enough to do exactly this for Video Arts and also for a fast moving international IT Maintenance company, a Trade Association and a Recruitment business. To encourage a young person who was temping for a DIY chain to try telephone selling, train and coach them in my own business and then see them reach top salesperson in their industry in IT Recruitment. As a salesperson in recruitment to find someone a job and to receive a letter several months later saying that they are really happy working there. Delivering Harvard Business School training programmes in Competitive Advantage and Competing through IT to senior level management in companies in the UK. Which industries have you worked in? Training videos, Retail, Recruitment both High Street and IT, Trade Associations, Publishing, Packaging, IT Maintenance and Software and Manufacturing. If you could deliver one message to Team Managers what would it be? Nurture your team by working alongside them, by listening to them and by giving them coaching, training, encouragement and praise. [/av_textblock]